Privacy policy

PRIVACY POLICY

Last updated: 11/19/2025

This Privacy Policy explains how Scent Syndicate™ (“Scent Syndicate™,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit or make a purchase from scentsyndicate.shop. If you have questions, contact us at support@scentsyndicate.shop.

1. Information we collect
   We collect information to process orders, operate our website, and provide customer support.

Information you provide:

Name

Shipping and billing address

Phone number

Email address

Payment details (processed securely by Shopify or your chosen payment provider)

Order details

Messages sent to customer support

Automatically collected information (via Shopify):

IP address

Device and browser information

Cookies

Pages viewed and referring pages

Cart actions

Approximate location

Optional tools that may collect information (if installed):

Shop Pay

Shop App

Google Analytics

Facebook or Meta Pixel

Email marketing platforms

1. How we use your information
   We use your information to:
   Process and fulfill orders
   Provide shipping and tracking updates
   Improve website performance
   Prevent fraud
   Communicate with customers
   Run and measure advertising
   Comply with legal obligations

We do not sell personal information.

1. Sharing your information
   We only share information with trusted service providers necessary to operate Scent Syndicate™, including:
   Shopify (website hosting, checkout, security)
   Payment processors
   Shipping carriers such as USPS and UPS
   Email and marketing platforms
   Analytics and advertising tools

These providers may only use your information to perform their services.

1. Cookies
   We use cookies to keep items in your cart, support secure checkout, analyze site performance, and improve your shopping experience. You can disable cookies through your browser settings.
2. Advertising and tracking
   If active, we may use tools such as Google Analytics, Meta Pixel, Shop App analytics, or email tracking. These tools help us understand traffic and improve advertising. You can opt out of many interest-based ads through your device or browser settings.
3. Do Not Track
   Shopify does not respond to Do Not Track signals from browsers.
4. Data retention and deletion
   We retain order information for legal and accounting purposes unless you request deletion. You may request that we delete your personal information by contacting support@scentsyndicate.shop. Some information may be retained where required by law or for fraud prevention.
5. Your rights
   Depending on your state or region, you may have rights to:
   Access the personal information we store
   Request corrections
   Request deletion
   Opt out of certain data uses
   Request a copy of your information

To submit a request, email support@scentsyndicate.shop. We will respond within the required time frame.

1. Children’s privacy
   The Site is not intended for children under 13. Scent Syndicate™ does not knowingly collect information from children.
2. Security
   We rely on Shopify’s secure checkout, encryption, and PCI-compliant processing. We take reasonable steps to protect your information, though no system is completely secure.
3. Third-party links
   The Site may link to third-party services. Their terms and privacy policies apply. Scent Syndicate™ is not responsible for third-party practices.
4. Changes to this policy
   We may update this Privacy Policy at any time. Updates take effect once posted with the revised date above. Continued use of the Site means you accept the updated policy.
5. Contact
   Email: support@scentsyndicate.shop
   Phone: (202) 630-8197
   Hours: Monday through Friday, 10:00 AM to 6:00 PM ET
   Order tracking: https://shop.app/track