Refund policy

REFUND AND RETURN POLICY

All sales are final.

Scent Syndicate™ does not accept returns, exchanges, refunds, or replacements once an order leaves our Washington, DC location.

No-return items include opened or used fragrances (broken cellophane, missing caps or boxes, worn packaging), testers, clearance items, gift cards, and any return requested due to scent preference or allergy or sensitivity.

Order changes or cancellations must be emailed within 1 hour of purchase and only if the order has not entered processing. Once an order is in processing or shipped, it cannot be changed or canceled.

Address accuracy is the customer’s responsibility. We ship to the address entered at checkout and are not responsible for address mistakes, forwarding issues, or theft after delivery.

Carrier responsibility: After a package is scanned by USPS or UPS, all transit issues such as loss, delay, misdelivery, or damage must be handled directly with the carrier. Customers must file carrier claims using their tracking number.

Damaged, defective, or incorrect item upon arrival: Email support@scentsyndicate.shop within 7 days of delivery with the order number and photos of the outer box, shipping label, inner packaging, and the item. If confirmed, Scent Syndicate™ will replace or refund according to this policy.

Lost in transit: If tracking shows no movement for 10 business days, Scent Syndicate™ will open a carrier investigation. When the carrier confirms the package is lost, we will issue a replacement or refund.

Packages marked Delivered but not received: Scent Syndicate™ will help initiate a carrier trace, but replacements or refunds are not guaranteed for issues related to delivery address, unsecured locations, or theft.

See also: Shipping Policy and Terms of Service.